Return Policy | ProtoDesign

Defects only: We accept returns only for items that arrive defective, damaged, or different from their description, reported within 7 days of delivery.

1. What we accept

We will replace or refund an item that:

has a manufacturing defect,
arrived damaged in transit, or
is different from what was described on the product page (wrong item, material or size).

Report it within 7 days of delivery to [email protected] or +91 8249581682, with your order number and photos of the item and packaging.

2. What we do not accept

We do not accept returns or exchanges for a change of mind, or for items damaged after delivery through misuse or incorrect installation. Requests made more than 7 days after delivery cannot be accepted.

3. How a return is handled

We may ask you to send the item back so we can inspect it. Once we confirm the defect, damage or mismatch, we will send a replacement or refund you as you prefer. Refunds follow our Refund Policy.

4. Custom 3D Printing

Due to the personalized nature of Custom 3D Printing services, these orders are non-returnable unless the printed part is broken upon arrival or significantly deviates from the design file provided.