Refund Policy

1. Refund/Cancellation

We prioritize quality. Returns or replacements are accepted ONLY under the following conditions:

• Cancellations will only be considered if the request is made within 7 days of placing the order. However, cancellation requests may not be accepted once we have shipped the order or it is out for delivery. In such an event, you may choose to reject the product at the doorstep.
• In case of receipt of damaged or defective items, please report to our customer service team. The request will be accepted once we have inspected the item and confirmed the damage or defect. This should be reported within 7 days of receipt of products. If the product received is different from its description on the site, you must bring it to the notice of our customer service within 7 days of receiving the product. The customer service team after looking into your complaint will take an appropriate decision.
• In case of complaints regarding the products that come with a warranty from the manufacturers, please refer the issue to them.
• In case of any refunds approved by ProtoDesign, the refund will reach you within 5 to 7 working days of us initiating it.
• A refund of a whole order includes any card convenience fee you paid on it.
• If any damaged/defective/replacement products are inspected and accepted then it will be delivered within 5 to 7 business days

2. Custom 3D Printing

Due to the personalized nature of Custom 3D Printing services, these orders are non-refundable unless the printed part is broken upon arrival or significantly deviates from the design file provided.